ORDERING FOR NOR

ORDER PROCESSING
ORDERS PLACED ON NORTM.COM ARE PROCESSED MONDAY–FRIDAY AND SHIPPED WITHIN 3-7 BUSINESS DAYS. EXCLUDING THE WEEKENDS AND MAJOR HOLIDAYS. ONCE YOUR ORDER IS PROCESSED AND SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH YOUR TRACKING INFORMATION.

DISCLAIMER: CANCELATION AND ADDRESS MODIFICATION REQUESTS FOR ORDERS PLACED ON FRIDAY-SUNDAY WILL NOT BE ACCEPTED.

U.S. SHIPPING
WE OFFER THE FOLLOWING DOMESTIC SHIPPING RATES IN THE U.S.: 
STANDARD (3-7 BUSINESS DAYS) – $9 
EXPRESS (2-3 BUSINESS DAYS) – $15 

FREE STANDARD SHIPPING IN THE U.S. FOR ALL ORDERS OVER $200. EXCLUSIONS APPLY. 
*SHIPPING TIMELINES BEGIN ONCE THE ORDER IS PROCESSED BY OUR TEAM AND HANDED OFF TO THE COURIER. 

EXCLUSIONS APPLY FOR SHIPPING TO ALASKA, HAWAII, PUERTO RICO, VIRGIN ISLANDS, APO, FPO, AND P.O. BOXES IN THE U.S.: 
STANDARD – $15 
EXPRESS – $25 (EXCLUDING PUERTO RICO, VIRGIN ISLANDS, APO, FPO, AND P.O. BOXES)

INTERNATIONAL SHIPPING
STUSSY.COM OFFERS THE FOLLOWING SHIPPING RATE FOR ORDERS FROM BRAZIL, CHILE, COSTA RICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, GUATEMALA, HONDURAS, HONG KONG, INDONESIA, JAMAICA, MACAU, MALAYSIA, MEXICO, PANAMA, PERU, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, AND VIETNAM:
DHL EXPRESS – $30 

FOR ARGENTINA, COLOMBIA, AND URUGUAY: 
DHL EXPRESS – $35 

FREE STANDARD SHIPPING IS AVAILABLE FOR ORDERS OVER $200 FROM CHILE, MACAU, MALAYSIA, MEXICO, PHILIPPINES, AND SINGAPORE. EXCLUSIONS APPLY.

IF YOU RECEIVE AN EMAIL FROM DHL OR YOUR LOCAL CUSTOMS AGENCY REQUESTING ADDITIONAL PAYMENT, PLEASE CONTACT SUPPORT@NORTM.COM 

INTERNATIONAL DUTIES & TAXES AND DROP SHIPPING
INTERNATIONAL ORDERS WILL BE SUBJECT TO:

  • TERMS & CONDITIONS AND PRIVACY POLICY VIA GLOBAL-E. THIS WILL BE PRESENTED TO YOU AT CHECKOUT.

  • GLOBAL-E WILL ACT AS THE SELLER OF RECORD FOR THESE ORDERS.


PAYMENT OF DUTIES AT CHECKOUT THROUGH GLOBAL-E COVERS THE FOLLOWING:

  • THE STATED FEES AT CHECKOUT INCLUDE CUSTOMS DUTIES AND TAXES.

  • THESE DUTIES AND TAXES ARE NON-REFUNDABLE.

RETURN GUIDELINES

RETURN POLICY

  • YOU HAVE UP TO 7 DAYS UPON RECEIVING THE SHIPMENT TO RETURN ITEMS PURCHASED ON www.nortm.COM.

  • ORDERS MUST BE RETURNED BY MAIL ONLY.

  • RETURNED ITEM(S) MUST BE IN NEW AND UNUSED CONDITION WITH THE ORIGINAL TAGS STILL ATTACHED.

  • UNDERGARMENTS AND FRAGRANCES CANNOT BE RETURNED DUE TO OUR HYGIENE POLICY.

  • ONCE YOUR RETURN IS DELIVERED, ALLOW 3-5 BUSINESS DAYS FOR INSPECTION.

  • AFTER INSPECTION, A REFUND TO YOUR ORIGINAL PAYMENT METHOD WILL BE PROCESSED IN 24-48 HOURS.

  • SHIPPING CHARGES ARE NON-REFUNDABLE.

  • WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR NEVER OUTTA REACH PRODUCTS NOT PURCHASED FROM NORTM.COM WEBSITES *MARKETS AND GIVEAWAYS NOT ACCEPTED AS WELL.